• Home>
• Guide>
• Troubleshooting

Troubleshooting

This page provides answers to typical problems you may have when using the API.

The API gives an Unauthorized response error message

On most resources the API requires you to use an Induct user account when performing queries.

• Your token may have expired
• Make sure to are using SSL (https) for your calls to the API
• Check that your clientId is linked to a valid application
• Your application must have the correct access scope for the requested resource

When my App redirects me to the login page for authentication I am not able to login.

For security purposes, The API requires that your application hostname match that of the App configuration. For testing you may enter 'localhost' as the URL of your app in the Admin WebAPI configuration settings. In other testing scenarios you might need to edit your local hosts file.